Sep 2015 – May 2016
NYC Police Department
Desktop Support Technician · Manhattan, NY
First IT role — hands-on desktop support for the nation's largest police department. Imaging, hardware troubleshooting, and field deployments across precincts.
Tech Stack
WindowsActive DirectoryDesktop ImagingHardware Troubleshooting
Key Contributions
Provided front-line support for 2,500+ systems across NYPD precincts — desktop imaging, hardware diagnostics, OS troubleshooting, and on-site field service.
Coordinated with infrastructure, identity management, security, and application teams to resolve complex cross-functional issues.
Built foundational expertise in Active Directory, group policy, and enterprise Windows environments.